Policies
Returns & refunds
Return window
You may request a return within 14 days after your order is delivered. Email hello@visorlix.co.za with your order number and reason for the return.
Condition
Items must be unused and in their original packaging. Return shipping is for the customer's account unless the item arrived damaged or incorrect.
Damaged or incorrect items
If your order arrives damaged or is not what you ordered, send us a photo within 7 days of delivery and we'll arrange a replacement or full refund at our cost.
Refunds
After we receive and inspect the returned item, approved refunds are processed to your original payment method within 5–10 business days. Your bank may take additional time to reflect the refund.